Refund policy

Return & refund policy

Due to the nature of our products, used candles cannot be exchanged or refunded.

The following is applicable:

1. You may return the product in original condition without reason up to 14 days from receiving order. Returns outside this period will not be replaced/refunded.

2. Items must be returned in their original condition. This means the candles must be unburnt, containing all original packaging and have no marks or dents.

3. The customer must cover for the cost of the return shipping. Akasha will not be held responsible for parcels that are lost and cannot be traced with a tracking number.

If the product is damaged or the packaging is more damaged than necessary, we may pass this depreciation in value to you. So treat the product with care and make sure it is well packaged when returning.

Order cancellations

Cancellation requests must be received within 24 hours of purchase. Cancellation is not guaranteed if the package has already left our address. 

How to make a return

Orders must be returned to us within 14 days of receiving your order.
Contact us at support@akashacandleco.com with the items you wish to return. Your subject line should read – ‘RETURN [your order number]’.

We will notify you via email once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.